Normally I used to set the Administrator's E-mail Address and authentication address as the same.Īs for SMTP server I would recommend using. There are also settings for Administrator's E-mail Address and to use that address as the default sender. Use if the authentication method is PLAIN, or LOGIN. Use if the authentication method is CRAMMD5 or DIGEST-MD5. Use if the authentication method is PLAIN, LOGIN, CRAM-MD5, or DIGEST-MD5. Select Encryption required by Google as follows:.Enter the password using up to 128 characters.Enter the E-mail address using up to 128 characters.after the user name, as in "user is something that is often forgotten. Depending on the SMTP server type, "realm" must be specified. Enter the user name using up to 191 characters.If the SMTP server requires authentication, set to, and then specify the user name, password and encryption. When sending e-mail to an SMTP server, you can enhance the SMTP server security level using authentication that requires entering the user name and password. Specify SMTP authentication (PLAIN, LOGIN, CRAMMD5, DIGEST-MD5). I did read and follow the document you posted yesterday.Īs for the error report it keeps coming back with "username or password wasn't correct." I have tried three different gmail accounts all of which I checked to be sure I could log into gmail with the passwords thereby verifying that the passwords are correct.Īs for the error report it keeps coming back with "username or password wasn't correct." I have tried three different gmail accounts all of which I checked to be sure I could log into gmail with the passwords thereby verifying that the passwords are correct.The message "username or password wasn't correct" may refer to either the authentication email address and password in the SMTP server settings, default sender or the sender selected just prior to sending, not the addressee. I have tried the aspmx server to no avail. Trust me, this thing is giving me a headache like I've been slamming my head against the wall for days. You can search that on your favorite search engine or on Geeks to get more trouble shooting steps. It will give you additional information about the error, like the actual SMTP error code. The last page of the report is the network error log. Immediately after you get the error message, go to User Tools - System Settings - Interface and click the Print settings buttons near the top of the screen. Or keep slamming your head against a wall. Information on how to do so can be found on links in the Google support document I posted yesterday. You can search that on your favorite search engine or on Geeks to get more trouble shooting steps.Īs for using "Allow less secure device" with gmail that I believe requires the use of the restricted SMTP server aspmx.l. FYI that is the letter l mot the number 1. I am an IT guy not a tech but as I stated, I have been working with the service techs and manager and we are all thoroughly stumped.Īny help or even just new ideas would be greatly appreciated.Immediately after you get the error message, go to User Tools - System Settings - Interface and click the Print settings buttons near the top of the screen. I just turned off authentication and tried using my smtp server on port 25 and this works, but when i turned authentication back on the error reappears. It seems like it must be a setting on the copiers that is the issue but neither I nor my service manager can seem to figure it out. The 5503 is now at my office and connected to my network and is having the same issues and there is nothing on the network side blocking anything. I have also tried using other smtp servers with authentication and all have the same error. I have logged into the gmail account successfully so the password is correct. I entered a valid gmail account and password but whenever I attempt to scan to email I get the error "Authentication with the destination has failed". Customer uses gmail and I set up the gmail smtp server on port 465 (I have tried 587 as well. On both machines I am unable to get scan to email to work if SMTP Authentication is on. We installed a MPC6004to replace a MPC5503. I have been working on this issue for over a day now.
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